Alton Towers Reverses Plan to Restrict Disability Pass for People with ADHD and Autism
The theme park owner has retracted its controversial decision, addressing those affected by the initial announcement with an apology.
The initial move caused widespread distress among adults with autism, ADHD, anxiety, and families of neurodivergent children, who feared it would exclude many from a vital support system. The company's U-turn followed an outpouring of feedback, with many Ride Access Pass (RAP) users expressing concerns that the proposed changes would worsen accessibility.
Rob Smith, the company's chief operating officer, acknowledged the need for change due to the RAP's strain, but emphasized the importance of thorough reflection on the feedback received. He assured that the company's priority is to enhance the experience for guests who rely on the RAP.
The controversy arose from a plan to discontinue the automatic granting of the disability queuing pass to some guests with autism, ADHD, anxiety, and other non-physical disabilities, based on their Nimbus access pass. This decision was met with criticism from families and charities, who deemed it unworkable and potentially harmful.
The plan was influenced by an update from Nimbus Disability, which introduced a new symbol for 'difficulty with crowds' linked to neurodivergence or anxiety. Nimbus's managing director, Martin Austin, explained the development as a response to disabled people's and venues' frustrations with disability evidence methods.
Merlin's decision to reconsider the plan highlights the ongoing challenges in accessibility, as British attractions, including Merlin-owned parks, grapple with operational demands and the evolving needs of guests. The company now plans to engage in a broader consultation with disabled guests, accessibility specialists, and industry operators to refine its approach.
